Returns and complaints

Withdrawal from the contract

If you are a consumer – as a rule, you have the right to withdraw from a contract concluded at a distance (purchase in an online store).

You can withdraw from the contract by submitting a declaration of withdrawal to us, e.g. by sending an email to: sklep@sklepzdeskami.pl

You can withdraw from the contract within 14 days.

The fourteen-day period for withdrawal from the contract begins:

  • for a contract in which we deliver the thing, being obliged to transfer its ownership – from the taking of possession of the thing by you or a third party indicated by you other than the carrier,
  • For digital content – from the date of the agreement.

To meet the deadline it is sufficient to send the statement before its expiration.

Return the returned item to us immediately to the address: 15 Jeżycka St., 60-864 Poznań , but no later than within 14 days from the day you withdrew from the contract.

The payments made by you, including the cost of delivery of the item under the terms and conditions indicated in the regulations, we will return to you immediately, but no later than within 14 days from the date of receipt from you of the statement of withdrawal from the contract.

We may withhold reimbursement of the payment received from you until we receive the item back or you provide proof of its return, whichever event occurs first.

Remember that the right of withdrawal from a contract concluded at a distance does not apply to the consumer, among other things:

  • in which the object of performance is a non-refabricated item, produced to the consumer’s specifications or serving to meet his individualized needs,
  • a processed thing, violated according to the customer’s instructions (such as lubricating or sharpening a snowboard),
  • in which the object of performance is an item that is perishable or has a short shelf life,
  • in which the object of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery,
  • in which the subject of the service are sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery
  • for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiry of the deadline for withdrawal from the contract and after the trader has informed him of the loss of the right of withdrawal.

For details on cancellation, please refer to our Terms and Conditions of Sale.

Products purchased in the stationary store are not returnable.

Complaints

If you are a Consumer, in case the goods purchased from us turn out to be defective, you have the right to complain about them under the warranty. It is best to submit a complaint to the e-mail address: sklep@sklepzdeskami.pl or by mail to Białośliwska 19 Street, 60-418 Poznań.

In connection with the defect, you may demand:

  • Replacement of the item with a defect-free one,
  • Removal of the defect,

Or make a statement about:

  • price reduction,
  • Withdrawal from the contract – in the case of a material defect.

We are liable to you for defects found before the expiration of two years from the date of delivery of the item. When making a complaint, you are obliged to provide us with the advertised goods without undue delay. Contact us to deliver the advertised goods at our expense.

As a rule, you can file a claim within a year of noticing a defect, but the time for filing a claim cannot end before the expiration of the seller’s liability period.

We will consider your complaint (respond to it) within 14 days from the date we receive your claim.

For more information on complaints, see our Terms and Conditions of Sale.

Complained goods should be sent to the address: 15 Jeżycka Street, 60-864 Poznań

MODEL FORM FOR WITHDRAWAL FROM A RANGER AGREEMENT
(this form should be completed and returned only if you wish to withdraw from the contract)

Boarders sp. z o.o.
19 Białośliwska St., 60-418 Poznań e-mail address: sklep@sklepzdeskami.pl

– I ………………………………………………………………. I hereby give notice of my withdrawal from the contract of sale of the following items:

…………………………………………………………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………………………………………………………

– Collection date …………………………………………………………………………………………………………………………………………………………………………………

– Please return the amount of ……… PLN to the bank account number ………………………………………………………………

– Name of Consumer(s) …………………………………………………………………………………………………………………………………………………

– Address of Consumer(s) ………………………………………………………………………………………………………………………………………………………………..

…………………………………………………………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………
Consumer’s signature
(only if form is sent in hard copy)


Date ……………………………………..

(*) Delete as appropriate